Get in Touch With Us
If you have a question about something you have read on this site, spotted information that needs updating, or want to share feedback on our reviews of casinos not on GamStop, this is where to reach us. Below is what we cover, how we respond, and where to go if your query is really about gambling harm rather than our content.
How to Reach Our Team
Email is the best route to us. Write to [email protected] and a member of our editorial team will read your message personally. We do not rely on automated replies to close off enquiries — someone who has actually read what you sent will get back to you.
Tell us briefly what your message is about at the start. That helps us route it correctly and reply faster, particularly if you are flagging a factual issue with a specific page or offer.
What We Can Help With
- Content questions — If a term like wagering requirements, game contribution, or bonus cashout limits is unclear on any of our pages, ask us to clarify it.
- Corrections — Casino terms, bonus offers, licensing details and withdrawal processes change frequently. If something looks out of date, tell us and we will check it against current sources.
- Feedback on our reviews — We rank sites such as Betmica, Kikibet and Betninja on factors including bonus terms, payment options and game selection. If you think we have missed something relevant, let us know.
- General site feedback — Suggestions for topics you would like covered, including payments, game types or sports betting features, are genuinely useful to us when planning future content.
- Partnership or editorial enquiries — If you represent a casino brand, payment provider or industry organisation, introduce yourself and explain what you would like to discuss.
What We Cannot Do
We are a publisher of independent research and reviews, not a casino operator, payment processor or regulator. That means we cannot process withdrawals, resolve account disputes with a specific casino, or verify your identity for a gambling site. If you have an unresolved dispute with a casino, the correct first step is that casino's own complaints procedure, followed by any dispute resolution service named in its terms.
We also cannot register you on GAMSTOP, set deposit or loss limits on your behalf, or confirm whether a specific overseas licence meets UK Gambling Commission standards. Those are matters for the operator, the licensing authority, or the relevant UK body.
If You Need Support With Gambling
If your message concerns gambling harm rather than our content, please contact GamCare directly for confidential advice and support, or use GAMSTOP if you want to restrict access to UK-licensed gambling sites. Our own guide to trusted non GamStop casinos UK also explains how self-exclusion and blocking software interact with sites operating outside GAMSTOP, which is worth reading if you are weighing up your options.
What Happens After You Email Us
Every message is reviewed individually. We aim to respond within a reasonable timeframe, though this can vary depending on volume and the complexity of your query — a factual correction is usually quicker to handle than a detailed partnership proposal. If we need more information to act on your message, we will ask for it directly rather than leaving you without a reply.
A Note on Accuracy
Bonus terms, payment methods and licensing details on casino sites change often, sometimes without notice. Our team, led by {{ AUTHOR }}, works to keep pages current, but we rely partly on readers to flag anything that no longer matches what a casino actually offers. If you have used a site we cover and found the terms differed from what we described, we want to hear about it — that feedback directly improves the accuracy of future updates.
Whatever the reason for getting in touch, thank you for taking the time to write in. We read every message and treat feedback from readers as part of how we keep our research useful and honest.